How Do We Satisfy Customer IT Needs?

  MSI the leader in Microsoft Infrastructure Solution Providers, we are determined to workhard to maintain the highest standard and quality of our products and services. Through thewealth of experience, our highly trained and qualified staffs can offer services that meet customer Information Technology demands.    

Our Strengths

1. Quality services and customer oriented.
2. Telecommunication and Application on Mobile phone.
3. Entrepreneurial insight with technical specialty.
4. Pool of business and technical experts who work as team-of-peers.
5. Clear defined methodology and deliverable promise.
6. Proactive risk management.
7. Specialized in Microsoft technologies and Dynamics solutions.
8. Specialized in Business Process Management.
9. Home of Microsoft certified engineers – MCSE, MCSA, or MCP – and Symantec Certified Security Engineer (SCSE).




Project Experience

1. Understanding customers requirement and business processes
2. Analyzing and documenting user requirements and business processes
3. Mapping customers’ requirement with Retail solutions
4. Producing an appropriate system proposal/ design
5. Configuring the software package in line with the system design
6. Preparing system test plan and test data
7. Testing the configured software according to the test plan
8. Preparing user documentation and training materials
9. Training users in the effective use of the system
10. Advising and assisting users during user-acceptance testing




Maintenance Agreement

1. Onsite Maintenance and Operating System.
2. Monitor Servers Operation and perform log analysis (Remotely).
3. Investigate, recommend and take action against the operation problems.
4. Perform O/S Service pack update; apply hot fix and security patches.
5. Provide recommendation and solution to integrate new service/application into the operating environment.
6. Defining the architectural goals and design considerations.
7. Defining the IT architecture and the infrastructure elements